- Get to know messaging
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Messaging overview 2 min
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Messaging workflow 3 min
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Demo: Experience messaging as a customer via the Web Widget 2 min
- Navigate messaging in Agent Workspace
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Configure your agent profile in the Chat Dashboard 2 min
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Messaging in Agent Workspace 5 min
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Demo: Explore areas of the messaging interface in the Agent Workspace 2 min
- Use messaging to serve customer conversations
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Accept incoming customer conversations 4 min
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Serve customer conversations 4 min
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Hands-On Activity 5 min
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Switch conversation to another channel 2 min
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Demo: Respond to a customer in real time 3 min
- Use social messaging to respond to your customers
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Social messaging overview 2 min
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Demo: Experience social messaging as an end user 1 min
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Demo: Handle social messaging conversations 3 min
- Wrap up
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Summary 1 min
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Key terms 1 min
On-Demand: Zendesk Messaging for Agents
Video (11 min)
Reading (26 min)
Hands-on activity (5 min)
Description
Use messaging to serve customer conversations in real time or at the customer's convenience
Audience
Agents who are new to Zendesk
Recommended Pre-requisites
On-Demand: Get to know Zendesk basics
Instructional Designer