- Intelligent triage
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Overview 0 hr 5 min
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Getting started with Intelligent Triage 0 hr 11 min
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Understanding how it works 0 hr 2 min
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Turning on and configuring intelligent triage 0 hr 3 min
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Monitor and evaluate
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Allowing agents to see and update intelligent triage fields 0 hr 2 min
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View all possible intent, language, and sentiment values in the Taxonomy tab 0 hr 2 min
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Understanding sentiment values 0 hr 1 min
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Routing automatically triaged tickets 0 hr 1 min
- Advanced AI Agents
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Getting started with Advanced AI Agents (bots)
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Overview: Advanced AI Agents
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Understanding advanced autoreplies 0 hr 2 min
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Understanding intents
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Create answers based on intent suggestions 0 hr 2 min
- Intelligence in the context panel
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Understanding intelligence in the context panel
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Viewing intelligent triage predictions, ticket summary, suggested macros, and similar tickets 0 hr 5 min
- Macro suggestions for Admins
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Overview 0 hr 4 min
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Criteria for Macro Suggestions 0 hr 2 min
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Creating a macro from a macro suggestion 0 hr 2 min
- Course Wrap Up
On-demand: Learn how to use Advanced AI features
Learn how to leverage these powerful, easy-to-use insights for faster, more personalized service.
Video (26 min)
Reading (25 min)
Description
Dive deeper and learn how our Advanced AI capabilities can help you achieve your goals for your operational teams and your business.
Audience
Zendesk users who are new to Zendesk AI.
Recommended Pre-requisites
On-demand: Prepare to use Zendesk AI
Languages
This course is only available in English.