- Get to know Zendesk users, roles, and tickets
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How roles and users are organized 5 min
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Ticket lifecycle 4 min
- Explore the Agent Workspace environment and the anatomy of a ticket
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Demo: Explore the Agent Workspace environment and the anatomy of a ticket 7 min
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Hands-on Activity 7 min
- Wrap Up
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Course summary 2 min
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Key terms 1 min
On-Demand: Get to know Zendesk basics
Video (12 min)
Reading (7 min)
Hands-on activity (7 min)
Description
Get to know user types and roles, the anatomy of a ticket, and begin to explore the Agent Workspace.
Audience
Agents who are new to Zendesk.
Recommended Pre-requisites
None