- Support customers conversations and engagement with a community
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Build a community to scale your support operations 4 min
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Moderate your community to encourage customer engagement 8 min
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Empower end-users to help moderate your community 5 min
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Encourage participation with user badges 6 min
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Analyze self-service reports to improve your community 5 min
- Wrap Up
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Course Summary
On-Demand: Support customers conversations and engagement with a community
Video (28 min)
Description
Learn to build, moderate, and optimize a community as a support channel.
Audience
Zendesk admins who want to support customers conversations and engagement with a community.
Recommended Pre-requisites
Empower customers to self-serve with a Zendesk help center, found in this learning path.