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Understand your Zendesk plan 0 hr 5 min
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Determine your channels of communication 0 hr 10 min
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Introduction to Zendesk terminology 0 hr 5 min
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Planning your workflow 1 hr 0 min
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Additional Zendesk Services
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Course Summary
On-Demand: Welcome to Zendesk Onboarding
Topics covered
- Understanding your Zendesk plan
- Planning your omnichannel support solution
- Introduction to Zendesk terminology
- Planning your workflow
Audience
Zendesk Admins who are just getting started
Recommended Pre-requisite courses
None