- Speak directly to customers and deliver personalized solutions with voice
-
Set up your voice channel 0 hr 20 min
-
Assist callers and deflect tickets with automation tools 0 hr 20 min
-
Automate routing with an IVR menu 0 hr 12 min
-
Set up embedded voice to provide a digital line for seamless conversation 0 hr 10 min
-
Monitor call activity 0 hr 7 min
- Wrap Up
-
Course Summary
On-Demand: Speak directly to customers and deliver personalized solutions with voice
Video (1 hr 9 min)
Description
Learn how to use your voice channel to speak directly with customers with calls and text messaging.
Audience
Zendesk admins who want to use a voice channel to speak to customers directly.
Recommended Pre-requisites
None